Wednesday, June 8, 2011

Wanted: Business Model for a New Century

I was thinking about the “business model” of news and advertising on news vehicles the other day. It hasn’t changed in more than 50 years, except the television network evening broadcast went from 15 minutes to 30.

Otherwise, it still comes on around dinner time, wrongly assuming that we have gone straight home from work. It wrongly assumes we are all the man of the house who can sit down and pay attention to the broadcast, unwinding at the end of the day while the wife prepares dinner.

It still assumes we will give the numerous commercial breaks equal attention because to not see them would involve getting out of the chair and walking to the TV to change the channel.

It still assumes we pick the news channel based on the looks of the reader, and that this person reading the news to us is an actual, trustworthy journalist who knows what they are talking about because they covered the story, instead of a “spokesmodel” type who is just standing in the camera lights reading a script prepared by a behind-the-scenes segment producer. He or she is good at reading without looking like they are reading, but probably have very little understanding of what the story is about.

Many of these so-called reporters, especially on cable news shows, look like the type of young woman who in another time or place, would have been automobile showroom models, cocktail waitresses or stewardesses. How do they suddenly have the gravitas to deliver breaking news to me like Walter Cronkite or Edward R. Murrow?

Local news is particularly maddening for the way it religiously gives equal time to sports and weather, whether or not there is any, and the way the anchors start each story by saying their co-anchor’s name and looking at them as if they are the only person they are telling the story to and the rest of us are just spying on this chat. Seriously, anchors, you never have to look or speak to the other anchor sitting with you. We know they’re there. Just read me the news. I’m over here. Look in the camera at me.

Television as a whole still assumes we do not own DVRs or remotes. They think we will not get up to change the channel, so they program based on strong lead-ins, one show leading into a better show, which is teased throughout the first show as something you won’t want to miss, so don’t touch that dial. But I am watching this a week later on my TiVo, and I only recorded the one show I wanted to watch, not all the ones following it. 

The print newspaper business model is: we are interested in the news even though it is yesterday’s news and we already heard it somewhere, and anything that happens after 11 p.m. or so, didn’t happen as far as you know as you read your morning paper. I assume you are reading it at work because who has time in the morning to read it at the house? You will want to read it on great big sheets of paper, the size of aprons, that you will have to fold and refold into a more manageable 8x10 size each time you turn the page.  Or you will have to clear off a big space on a table to spread it out, as if you are about to do a papier-mache project. Doesn’t this sound archaic?

The newspaper assumes you will look at the ads instead of skipping your eye over to headlines, looking for a story of interest. It assumes a third of your interest, no matter who you are, will be about sports. It assumes you do your grocery shopping on Thursdays, and gardening on weekends. It assumes you still cut out recipes and save them in little boxes.

Ten years ago I worked on a local paper that covered two zip codes. We had two high schools in those zip codes, so our single sportswriter only had to cover the games of two schools. A good portion of our readership identified with one or the other of those schools, so we had a 40/60 chance of a sports story being of interest (factoring out people with no kids or no connection at all to local schools). A daily paper covering a large metropolitan area might have 30 high schools, and the readership interest in any one football player from one of those schools can be what? And yet time and energy is still spent covering local sports.

News and journalism needs a new business model. I see the neighborhood blogs creating something promising, but the major media need to figure it out, too.